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Procedures & Tips to Move Your Call Center Back Into The Office
Gary S
April 1, 2021
What happens when you are told to come up with the policy plan to safely get your call center back… Read More »Procedures & Tips to Move Your Call Center Back…
How to Engage Your Employees in a Call Center
Tom Laird
March 25, 2021
What’s the difference between a manager and a leader? Knowing how to engage employees well. This is the trick to… Read More »How to Engage Your Employees in a Call Center
10 Call Center Customer Service Skills Every Agent Needs to Have
Tom Laird
March 18, 2021
Incredible customer service is the backbone of any call center. Agents deal with customers every day. So, they need to… Read More »10 Call Center Customer Service Skills Every Agent Needs…
Call Center Workforce Management 101
Tom Laird
March 11, 2021
How do you make sure you have the right number of agents on call? Your call center’s success depends on… Read More »Call Center Workforce Management 101
How to Reduce the Average Handle Time in Call Centers
Tom Laird
March 4, 2021
Call centers operate with many different goals. Every agent tries to hit a sales number or customer satisfaction point. But,… Read More »How to Reduce the Average Handle Time in Call…
23 Call Center Games to Shake Up Your Office Routine
Tom Laird
February 25, 2021
However much we enjoy working in our call center, days can easily get monotonous. It’s true about any office. Luckily,… Read More »23 Call Center Games to Shake Up Your Office…
A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik
Tom Laird
January 29, 2021
We have been pretty selective with the guests we interview for the Geek podcast & Blog. This guest next guest… Read More »A Conversation with the VP of Customer Care and…
A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik
Tom Laird
December 30, 2020
Tips From Supervisors, For Supervisors
Tom Laird
December 7, 2020
Each Supervisor has their own preferred ways of coaching, and finding their personal methods will be a process during your… Read More »Tips From Supervisors, For Supervisors
ICVC Board
Tom Laird
December 5, 2020
Back to Press Release July 07, 2020 Expivia Wins Erie, PA Startup…
Expivia Interaction Marketing Group Adopts Pypestream
Tom Laird
December 5, 2020
Pypestream continues its momentum in 2017 with the announcement
Expivia Wins Erie, Pa Startup of the Year award
Tom Laird
December 3, 2020
Expivia Interaction Marketing Group, a four-year old...