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The Expivia blog covers everything you need to know about the call center industry
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SMS Marketing: Everything You Need to Know
Gary S
March 1, 2022
Let’s face it: it can be hard to reach your target audience through marketing channels. Email’s often overused and blocked,… Read More »SMS Marketing: Everything You Need to Know
8 Contact Center Management Tips to Transform Your Call Center
Gary S
January 26, 2022
Contact center success doesn’t just happen. It takes hard work, focus, and consistency. But most importantly, it takes a strategic… Read More »8 Contact Center Management Tips to Transform Your Call…
8 Reasons to Switch to a Cloud-Based Contact Center
Tom Laird
January 4, 2022
Do you like doing extra work? How about spending more money than necessary? Maybe you enjoy having too much equipment… Read More »8 Reasons to Switch to a Cloud-Based Contact Center
Call Center Pricing: How Much Does Outsourcing Cost?
Tom Laird
January 3, 2022
Outsourcing your call center comes with a lot of benefits. But, does it come with a lot of costs too?… Read More »Call Center Pricing: How Much Does Outsourcing Cost?
Changing How Your Business Approaches Call Center Sales: ERQ
Tom Laird
December 1, 2021
No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell… Read More »Changing How Your Business Approaches Call Center Sales: ERQ
Current Contact Center Trends and the Future of Customer Engagement
Tom Laird
November 9, 2021
An Interview with NICE CXone CEO Paul Jarman Keeping up with current contact center trends is a crucial part of… Read More »Current Contact Center Trends and the Future of Customer…
Your Ultimate Guide to Contact Center Outsourcing
Tom Laird
October 5, 2021
If your business has customers, they need a way to contact you. And someone definitely needs to answer those calls,… Read More »Your Ultimate Guide to Contact Center Outsourcing
Top 5 Call Center Reporting Methods to Follow
Tom Laird
September 2, 2021
Call center reporting is the only way to know how your contact center is performing. From daily performance reports to… Read More »Top 5 Call Center Reporting Methods to Follow
What Is an Omnichannel Contact Center?
Tom Laird
August 19, 2021
Great interactions define the success of your customer engagement center. And one of the best technical ways to ensure that… Read More »What Is an Omnichannel Contact Center?
8 Ways to Make Your Customer Service Experience Unique
Tom Laird
August 5, 2021
Optimizing the customer service experience is a crucial task in a call center environment. The success of your contact center… Read More »8 Ways to Make Your Customer Service Experience Unique
Advanced Call Center Technologies: Current Trends and Best Practices
Tom Laird
July 21, 2021
You’re always surrounded by technology in a call center. From the way you get the call to the aftercall memo… Read More »Advanced Call Center Technologies: Current Trends and Best Practices
12 Steps to Set Up Your Call Center Floor Right
Tom Laird
June 5, 2021
Setting up your call center floor is no small feat. You need to think about the operation of your contact… Read More »12 Steps to Set Up Your Call Center Floor…