About Us

Where U.S.-Based Support Meets Real AI Strategy

We’re not a call center. We’re a U.S.-only contact center partner that fuses 15 years of operations experience with AI tools that actually work, and people you’ll actually trust.

AI-Powered Quality Assurance

Every interaction is analyzed by our advanced AI systems, ensuring consistent quality and compliance across all customer touchpoints. With 100% of calls scored through automated QA, we deliver reliable, measurable results that protect your brand reputation.

Intelligent Automation Solutions

Our AI-driven workflow systems streamline operations and accelerate resolution times. With virtual agents handling routine inquiries and agent-assist technology supporting complex issues, we deliver faster, more accurate service without sacrificing the human touch.

Enhanced Human Expertise
Our U.S.-based agents are empowered by real-time AI assistance, providing them with instant access to knowledge, guidance, and insights. This technology-human partnership ensures your customers receive exceptional support that builds loyalty and drives satisfaction.
Data-Driven Customer Insights
Insights Our advanced analytics platform transforms customer interactions into actionable business intelligence. By identifying trends, opportunities, and areas for improvement, we help you make strategic decisions that increase revenue and enhance customer lifetime value.

Our Story

Expivia was born from a simple but powerful idea: build the contact center we’d want to work with. That meant no offshoring. No robotic scripts. No layers of bureaucracy. Just smart agents, real conversations, and real results.
Founded by industry veteran Tom Laird, Expivia has grown into one of the most respected independent contact centers in the U.S., known for high-performance service, fast integration, and now, our leadership in AI-powered CX.

What We Believe

We believe great service still matters. That AI should work with your team, not around them. That U.S.-based agents should mean just that, not a workaround. And that your BPO should act more like a strategic partner than a vendor.
That’s what we’ve built.

What Makes Us Different

Our Leadership

We’re a family-run company backed by experienced CX operators, not private equity. Our leadership team has spent their careers in the contact center, on the floor, in the queue, and inside the systems. That perspective shapes everything we do.

Our Culture

Expivia isn’t built on perks. It’s built on people.

This isn’t a call center with AI bolted on. It’s an operation designed around smart service from day one.

Our Mission

To deliver customer experiences that are fast, human, and future-ready — powered by U.S.-based agents and AI that actually works.

Our Commitment to Clients
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Meet Our Leadership Team

At Expivia, our success is driven by a team of dedicated industry experts committed to delivering exceptional customer service and innovative outsourcing solutions. With a focus on cutting-edge technology and strategic growth, our leadership ensures that every client receives the highest level of support and engagement.

Thomas Laird

CEO

Joyce Covatto

Client Services

Jacqueline Bates

Vice President of Production and Training

Sergio Marron

Senior Officer in Charge of IT

Anthony Covatto

Senior Vice President Human Resources

Customers Feedback

Our clients trust us for exceptional customer service, cutting-edge technology, and reliable outsourcing solutions. Here’s what they have to say:

Want to See It in Action?

Have questions or need a customized solution? Our team is here to help! Reach out to us today and discover how our expert-driven strategies can enhance your customer engagement and drive business growth. We’re just a message away let’s start the conversation!

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