About Us
Where U.S.-Based Support Meets Real AI Strategy
We’re not a call center. We’re a U.S.-only contact center partner that fuses 15 years of operations experience with AI tools that actually work, and people you’ll actually trust.
AI-Powered Quality Assurance
Every interaction is analyzed by our advanced AI systems, ensuring consistent quality and compliance across all customer touchpoints. With 100% of calls scored through automated QA, we deliver reliable, measurable results that protect your brand reputation.
Intelligent Automation Solutions
Our AI-driven workflow systems streamline operations and accelerate resolution times. With virtual agents handling routine inquiries and agent-assist technology supporting complex issues, we deliver faster, more accurate service without sacrificing the human touch.
Enhanced Human Expertise
Data-Driven Customer Insights
Our Story
Expivia was born from a simple but powerful idea: build the contact center we’d want to work with. That meant no offshoring. No robotic scripts. No layers of bureaucracy. Just smart agents, real conversations, and real results.
Founded by industry veteran Tom Laird, Expivia has grown into one of the most respected independent contact centers in the U.S., known for high-performance service, fast integration, and now, our leadership in AI-powered CX.
What We Believe
We believe great service still matters. That AI should work with your team, not around them. That U.S.-based agents should mean just that, not a workaround. And that your BPO should act more like a strategic partner than a vendor.
That’s what we’ve built.
What Makes Us Different
- 100% U.S.-Based Teams No offshoring. No exceptions. Our agents live and work where your customers do.
- Built-In AI Tools Agent assist, auto-summarization, AI QA scoring, analytics, already part of the workflow.
- OttoQa Included Every call scored by our sister company’s AI (OttoQa), at no added cost.
- The Only BPO in NICE CXone’s Executive Council We build faster, cleaner, and smarter with CXone than anyone else.
- Fast Rollouts. Real SLAs. From CRM integration to training, we’re known for speed without the chaos.
- 15 Years Strong Privately held, independently grown, and built for long-term relationships.
Our Leadership
We’re a family-run company backed by experienced CX operators, not private equity. Our leadership team has spent their careers in the contact center, on the floor, in the queue, and inside the systems. That perspective shapes everything we do.
Our Culture
Expivia isn’t built on perks. It’s built on people.
- Our training staff has been together for over a decade.
- Our agents stay longer than industry norms.
- And when we bring in AI, it’s to elevate the human, not replace it.
This isn’t a call center with AI bolted on. It’s an operation designed around smart service from day one.
Our Mission
To deliver customer experiences that are fast, human, and future-ready — powered by U.S.-based agents and AI that actually works.
Our Commitment to Clients
- No offshoring
- No long-term lock-ins
- No smoke and mirrors
- Just accountability, speed, and strategic alignment
Meet Our Leadership Team
At Expivia, our success is driven by a team of dedicated industry experts committed to delivering exceptional customer service and innovative outsourcing solutions. With a focus on cutting-edge technology and strategic growth, our leadership ensures that every client receives the highest level of support and engagement.
Customers Feedback
Our clients trust us for exceptional customer service, cutting-edge technology, and reliable outsourcing solutions. Here’s what they have to say:
Want to See It in Action?
Have questions or need a customized solution? Our team is here to help! Reach out to us today and discover how our expert-driven strategies can enhance your customer engagement and drive business growth. We’re just a message away let’s start the conversation!
