How the Power of Psychic Income Motivates Agents to Succeed
When it comes to employee motivation, money isn’t always the answer. Of course, you should pay your agents well for their work. But, even well-paid employees can burn out. And if their productivity suffers, you lose money. Psychic income may be the answer you need to keep your agents happy and motivate them to succeed. […]
SMS Marketing: Everything You Need to Know
Let’s face it: it can be hard to reach your target audience through marketing channels. Email’s often overused and blocked, social media can be a distraction, and print ads are becoming less and less effective. However, SMS marketing is still a great way to reach your target audience. It’s a direct marketing channel that delivers […]
10 Real Work From Home Jobs to Earn Money
Whether you have kids to take care of or you’re not quite ready to face the post-pandemic working world yet, there are plenty of options to work from home and make some extra money. These work from home jobs aren’t just easy to find and available to virtually everyone with a computer and Internet. They’re […]
7 Call Center Agent Training Tips to Educate Your Reps
Call center agent training isn’t usually a walk in the park. But you don’t have much of a choice if you intend to meet the growing expectations of your client’s customers. After all, your call center agents may be a customer’s first touchpoint in interacting with the brand. 83% of high-performing call center agents attributed their […]
8 Contact Center Management Tips to Transform Your Call Center
Contact center success doesn’t just happen. It takes hard work, focus, and consistency. But most importantly, it takes a strategic approach to contact center management. With the right tips and advice, you can transform customer engagement in your call center. Why You Need to Rethink Contact Center Management Call centers can be stressful. There’s the […]
8 Reasons to Switch to a Cloud-Based Contact Center
Do you like doing extra work? How about spending more money than necessary? Maybe you enjoy having too much equipment to maintain? No? None of that? Sounds like you might be a good candidate for switching to a cloud-based contact center. A lot of traditional contact center managers don’t feel the need to switch. After […]
Call Center Pricing: How Much Does Outsourcing Cost?
Outsourcing your call center comes with a lot of benefits. But, does it come with a lot of costs too? This call center pricing guide can help you figure out what it might cost and how you should budget. Gain an accurate glimpse into the world of customer service pricing, so you know what to expect […]
Call Center Pricing: How Much Does Outsourcing Cost?
Outsourcing your call center comes with a lot of benefits. But, does it come with a lot of costs too? This call center pricing guide can help you figure out what it might cost and how you should budget. Gain an accurate glimpse into the world of customer service pricing, so you know what to expect […]
Changing How Your Business Approaches Call Center Sales: ERQ
No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. Even customer support is a sale in a way, a sale on continued business. But, how do you get you to improve call center sales in your business? […]
Changing How Your Business Approaches Call Center Sales: ERQ
No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. Even customer support is a sale in a way, a sale on continued business. But, how do you get you to improve call center sales in your business? And […]
