Social Services & Government Support

Contact Center Support for Government and Social Impact

We work with 211 programs, state agencies, and federal contractors to deliver dependable, U.S.-based government call center outsourcing for mission-critical services that matter. From benefit inquiries to crisis response, our solutions are built to meet public needs with speed, security, and care.

public sector customer support

We Support

  • 211 and crisis line programs powered by experienced public sector customer support teams
  • State benefits helplines and government helpline services for clear, accurate information
  • State benefits helplines and government helpline services for clear, accurate information
  • Federal grant and program inquiries through trained social services contact center agents
  • Local and national programs aimed at improving citizen engagement solutions

Why Agencies Work with Us

government helpline services
  • Familiar with procurement, SLAs, and compliance
  • Experience with vulnerable populations and sensitive calls
  • 100% U.S.-based, consistent agent staffing
  • Real-time call monitoring with AI and escalation triggers
government helpline services

Expivia delivers AI-powered customer engagement solutions, seamlessly integrating technology and human expertise to create meaningful connections, enhance experiences, and drive business success in the digital age

Company

Services

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