Retail & Ecommerce Support

Retail Support That Scales with the Season

We support some of the most demanding retail brands with flexible, PCI-compliant support that scales fast — and delivers real results. Our retail call center solutions are tailored to meet the high expectations of today’s customers, whether it’s during peak holiday traffic or day-to-day operations.

ecommerce customer service outsourcing

Use Cases

  • Tech Support & Customer Success via multichannel retail support (chat, email, voice)
  • Order management support services to keep fulfillment running smoothly
  • Returns and refunds processing with empathy and efficiency
  • Billing, subscriptions, and refunds
  • Loyalty and rewards support
  • Chat, email, and voice support for seasonal surges
  • PCI-compliant payment handling
  • Real-time product inquiry support to help customers make confident purchases
  • Scalable ecommerce customer service outsourcing for growing online stores

Why Retail Brands Work with Us

retail call center solutions
  • 100% PCI-compliant environment
  • Agents trained in customer empathy and urgency
  • AI tools reduce handle time and improve resolution
  • Fast seasonal ramp-up with no offshoring
retail call center solutions

Expivia delivers AI-powered customer engagement solutions, seamlessly integrating technology and human expertise to create meaningful connections, enhance experiences, and drive business success in the digital age

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