Inbound Call Centers
Inbound Support, Supercharged by AI
Expivia delivers intelligent inbound call center solutions customer support that blends U.S.-based agents with NICE CXone-powered automation and AI. Whether you’re supporting customers, increasing revenue, or managing risk — we’ve got it covered.
Autopilot: AI-Powered Virtual Agents
How Expivia Uses It: Our virtual agents handle routine customer support call handling requests instantly — from account lookups to password resets.
How It Benefits You: Reduces call volume, improves self-service containment, and increases customer satisfaction.
Copilot: AI for Agents and Supervisors
How Expivia Uses It: Provides real-time prompts, compliance cues, and coaching suggestions during live interactions.
How It Benefits You: Speeds up resolution time, reduces errors, and boosts agent confidence— enhancing the quality of your help desk inbound outsourcing operations.
Actions: Generative AI for CX Leaders
How Expivia Uses It: Surfaces CX themes, friction points, and voice-of-the-customer insights across every channel.
How It Benefits You: Makes executive reporting effortless and helps you act fast on emerging trends.
AI Routing: Better Matching, Better Results
How Expivia Uses It: Matches inbound calls to the best-fit agent based on skill, sentiment, and intent.
How It Benefits You: Boosts CSAT, reduces transfers, and increases first-contact resolution — critical for high-performance inbound sales support services.
OttoQa: Automated QA + CSAT/NPS Scoring
How Expivia Uses It: Scores 100% of interactions for quality, compliance, and customer sentiment using our proprietary OttoQa engine.
How It Benefits You: Uncovers coaching opportunities, compliance gaps, and customer friction with zero added workload.
Actions: Generative AI for CX Leaders
How Expivia Uses It: Surfaces CX themes, friction points, and voice-of-the-customer insights across every channel.
How It Benefits You: Makes executive reporting effortless and helps you act fast on emerging trends.
Enlighten AI for Complaint Management
How Expivia Uses It: Flags at-risk interactions in real time and provides guided resolution flows.
How It Benefits You: Reduces regulatory risk, protects your reputation, and turns complaints into saves.
Enlighten AI for Sales Effectiveness
How Expivia Uses It: Identifies live sales opportunities and gives reps coaching in the moment.
How It Benefits You: Improves conversion rates and increases revenue — without needing more staff.
Experience Optimization (XO)
How Expivia Uses It: Analyzes every interaction across every channel to optimize self-service workflows over time.
How It Benefits You: Improves automation performance, reduces friction, and gives your customers smarter paths to answers. Great for businesses seeking scalable order processing call center efficiency.
WHAT WE HANDLE
- Billing & Account Support
- Complaint Handling
- Loyalty & Retention
- Cross-Sell & Upsell
INDUSTRIES WE SERVE
- Financial Services
- Tech Support
- Insurance
- Retail
Seamless Support with Expert Inbound Call Handling
Deliver exceptional customer service with our professional inbound call center solutions designed to enhance engagement and satisfaction. Our highly trained agents manage inquiries, payments, and order processing with accuracy and efficiency, ensuring a seamless experience for your customers. By integrating cutting-edge technology with personalized support, we provide real-time solutions that build trust and foster long-term customer relationships. Whether it’s handling direct response campaigns, capturing leads, or providing tailored product recommendations, our team is dedicated to optimizing every call for maximum success. Let us help you elevate your brand’s reputation with responsive, customer-focused support.
Transform Customer Interactions with Intelligent Call Center Solutions
Empower your business with our inbound call center services that prioritize customer satisfaction and operational excellence. Our dedicated agents are equipped with advanced tools to handle inquiries, process transactions, and resolve concerns efficiently, ensuring a hassle-free experience for every customer. By blending AI-driven technology with human expertise, we optimize communication, reduce wait times, and enhance service quality. Whether you need seamless order processing, secure payment handling, or strategic upselling, our solutions are designed to drive customer loyalty and business growth. Partner with us to create meaningful customer connections that strengthen your brand.
Let’s Connect and Elevate Your Business
Have questions or need a customized solution? Our team is here to help! Reach out to us today and discover how our expert-driven strategies can enhance your customer engagement and drive business growth. We’re just a message away let’s start the conversation!
