5 Proven Techniques for Handling Angry, Mad, and Irate Customers in Contact Centers
5 Proven Techniques for Handling Angry, Mad, and Irate Customers in Contact Centers https://youtube.com/watch?v=zbOYRKJe-nc%3Ffeature%3Doembed%26enablejsapi%3D1%26origin%3Dhttps%3A In today’s customer-centric business world, effectively managing angry, mad, or irate customers is a critical skill for any contact center. Whether you’re dealing with a slightly irritated caller or a full-blown irate customer, the ability to de-escalate tensions and resolve issues […]
