Hiring the Best Call Center Associates – Culture Over Everything!
Through the 25 years of running a call center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best call center associates for our center. Through all the years of trial and error, of trying everything from personality tests, job test and […]
The Case for Using Smaller USA Call Center BPO’s
So many huge call centers dominate the landscape. Thousand seat centers with locations that span the globe. When companies think of a call center or call center outsourcing, for many, these large companies are the first to come to mind. There are many other options though like the smaller USA Call Center BPOS’. Imagine a high-end call […]
Cut Your Call Center Agents some “SLACK”-Enhancing Your Contact Centers Communication Culture
How to Use Slack in your Call CenterWe currently have used Slack for about eight months at our USA call center outsourcing BPO Expivia. We did this because we wanted to evolve past email which was getting stale in our center. We also had issues with tracking and sorting information in email. Reports would get […]
