University of Wisconsin Talk: Making Call Center Culture Tangible & Tips for Call Center Rep Engagement
I had the great pleasure of being asked to give a talk to the University of Wisconsin E-Business Consortium on “Making Call Center Culture Tangible, Using Culture as a Weapon, and Engagement Practices for Call Center Reps”. This is the full talk that I gave. Main Focuses: Call Center CultureLet’s be honest, you have never […]
University of Wisconsin Talk: Making Call Center Culture Tangible & Tips for Call Center Rep Engagement
I had the great pleasure of being asked to give a talk to the University of Wisconsin E-Business Consortium on “Making Call Center Culture Tangible, Using Culture as a Weapon, and Engagement Practices for Call Center Reps”. This is the full talk that I gave. Main Focuses: Call Center CultureLet’s be honest, you have never […]
