GOOGLE CONTACT CENTER AI IS AVAILABLE- WHAT THAT MEANS FOR YOUR CALL CENTER
On November 14, 2019, it was announced that Google’s Cloud Contact Center AI is now Generally Available (GA). A lot of the partners that Google is working with (NICE InContact, Five9, Genesys, TalkDesk, etc.) have known that this was coming for a while and have been working together to develop products for their telephony platforms. […]
5 Ways to Improve Your Call Center
For companies who are looking to really evolve into a world-class call center, we’ve got ways to help you head down that road. These are all easy things you can do today without any help from IT. Each of these tips has been discussed in-depth previously, so if you’d like more information head over to […]
