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Expivia Call Center Book- Advice from a Call Center Geek!

August 22, 2018

Check out our new Call Center Book, Advice from a Call Center Geek!

Click here to order from Amazon! ADVICE FROM A CALL CENTER GEEK!

Advice From a Call Center Geek takes a look at a new way of running today’s high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, a 600 seat USA call center, guides you through the process of developing a world class operation.

This book will take you through the process of evaluating and changing your call center’s culture, how to look beyond a resume to hire the “right” associates and shows you how to educate for quality while maintaining high level management.

Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at their center. Come see how our USA Call Center Does it!

Click here to order from Amazon! ADVICE FROM A CALL CENTER GEEK!

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Want more call center operations content? Head over to our weekly call center operations podcast "Advice from a Call Center Geek!"

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek

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