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Savings Calculator 222

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What difference can a call center
make for your business?

See how you can cut costs while improving customer engagement across your business with these tools


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With a USA-based call center, you can improve customer engagement without breaking the bank. Best of all, cutting edge call center technology gives you deeper insight into what your customers really want.

See how much your business will save by outsourcing your customer engagement.

In-house VS Outsourcing
Agent cost
Hrs/Wk
Rate/Hr
Weeks
Rate/Hr
Supervisor
cost/agent
Hrs/Wk
Rate/Hr
50
Weeks
 $0
Payroll taxes
12.4%
rate
Salary
 $0
Vacation/sick time
Vacation hrs
Sick Time (5 days)
Holiday HRS
 $0
Telephony and
minute costs
Monthly charge
12
mnth
 $0
Quality assurance
30:1 Agent Ratio
Salary/yr
30
agents
 $0
Workforce
management
Salary/yr
150
agents
 $0
CRM license
Salesforce, Zendesk, etc
mthly cost
 $0
Training costs
Initial training
Ongoing (1 hr/wk)
Equipments
Computer / Headset / Desk
/ Chair, etc
mthly cost
 $0
IT costs/agents
Reporting / Gamification /
Database Setup, etc
mthly cost
 $0
Rent/lease
USA AVG IS 20/SF
ASSOCIATE TAKES @ 150 SF
 $0
TOTAL AGENT COST PER YEAR
IN-HOUSE

Agent cost

Hrs/Wk
Rate/Hr
Weeks
$

Supervisor cost/agent

16:1 Sup to Rep Ratio

Hrs/Wk
Rate/Hr
50
Weeks
$

Payroll taxes

12.4%
rate
$
salary
$

Vacation/sick time

2w x 40hr x 12.5
Vacation hrs
40hr x 12.5
Sick Time (5 days)
8.5d x 8h X 12.5
Holiday HRS
$

Telephony and minute costs

Mthly charge
12
mth
$

Quality assurance

30:1 Agent Ratio

Salary/yr
30
Agents
$

Workforce management

Salary/yr
150
Agents
$

CRM license

Salesforce, Zendesk, etc

mthly cost
$

Training costs

30hr x 12.5
$
Initial training
40hr x 12.5
$
Ongoing (1 hr/wk)
$

Equipments

Computer / Headset / Desk / Chair, etc

 
$

IT costs/agents

Reporting / Gamification / Database Setup, etc

 
$

Rent/lease

USA AVG IS 20/SF
ASSOCIATE TAKES @ 150 SF
$
TOTAL AGENT COST PER YEAR     $
OUTSOURCING

Agent cost

40
Hrs/Wk
Rate/Hr
50
Weeks
$

Training costs

30hr x 12.5
$600
Initial training
40hr x 12.5
$0
Ongoing (1 hr/wk)
$600
TOTAL AGENT COST PER YEAR     $
Total Saving Per Agent up to
$
See these savings at work in your business
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