To Stay WFH or Move the Call Center Back Brick and Mortar
This week we are talking about how we are jumping into our next plan of action post-Covid19. Should you go back to brick-and-Mortar, or is the At Home work plan even more successful? This is what Expivia is doing and how we are going to be coming out of this tunnel. Before the pandemic shutdown, […]
HR and Corrective Actions in the Call Center Environment
A lot of you have reached out and asked me, how do I deal with reps that are not putting in the effort, come in with a bad attitude, or just do not feel like working today? Now that we are in an at-home model, how do I deal with that when I cannot physically […]
